ServiceNow Architect Position
3 weeks ago
ServiceNow Architect Position
About the Role
The ACI Group, Inc. is seeking a highly skilled ServiceNow Architect to join our team. As a ServiceNow Architect, you will be responsible for designing and implementing robust and scalable ServiceNow solutions that meet the needs of our clients.
Key Responsibilities
- Solution Design and Architecture: Lead collaboration with clients, internal stakeholders, developers, and business analysts to drive requirements definition, create a shared understanding of business processes, and design robust and scalable ServiceNow and integrated technology solutions.
- Technical Consultation: Serve as the trusted advisor to clients, partners, and project teams, providing expert guidance on ServiceNow capabilities, customization options, integrations, and best practices.
- Implementation Support: Lead collaboration with project managers, developers, and other teams to support the implementation of ServiceNow solutions.
- Client Relationships: Build trusting relationships with clients through effective communication, by understanding their needs, and by delivering high-quality solutions that exceed their expectations.
- Integration and Automation: Design and oversee the integration of ServiceNow with other systems and applications to create seamless workflows and automate business processes.
- Performance Optimization: Design performance analysis and optimization best practices to enhance the overall efficiency and responsiveness of ServiceNow and integrated solutions.
- Quality Assurance: Design quality assurance plans, testing strategies, and implementation methodologies to ensure that the technical deliverables meet quality standards and adhere to best practices.
- Project Management: Work hand-in-hand with project managers to keep projects within scope and timeline.
- Security and Compliance: Design the security plan and ensure that all ServiceNow and integrated solutions adhere to security best practices and compliance requirements.
- Documentation and Knowledge Sharing: Create comprehensive technical design documentation, including architecture diagrams, configurations and customization design specifications, data models, integrations, workflow specifications, and implementation guidelines.
- Continuous Learning: Stay abreast of and be a leader on the latest advancements in ServiceNow and integrated technologies, tools, and industry trends.
- Mentorship and Coaching: Foster growth of our ServiceNow talent pool by targeting career pathways for teammates that align with business objectives.
- Strategic Relationships: Foster enduring relationships between the ServiceNow product and sales teams, and our clients, fostering collaboration and knowledge exchange.
- Business Strategy: Serve as the unequivocal expert in our Practices strategic initiatives.
Requirements
- 8+ years of experience implementing or architecting ServiceNow solutions.
Preferred Certifications
- ServiceNow Certified System Administrator
- ServiceNow Certified Application Developer
- Certified in two or more additional mainline certifications, with preference for the following:
- CIS Customer Service Management
- CIS IT Service Management
- CIS Discovery
- CIS Service Mapping
- CIS Software Asset Management
- CIS Hardware Asset Management
About The ACI Group, Inc.
The ACI Group, Inc. is a Baltimore-based staffing firm committed to hiring the industry's leading professionals and presenting exciting career opportunities. We have access to varied types of contract, permanent and contract-to-perm positions and offer a choice of employment options including a full benefits package.
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