ServiceNow Technical Solution Architect

4 weeks ago

Rockville, Maryland, United States LCG Full time

Job Title: ServiceNow Technical Solution Architect

Job Summary:

LCG is seeking a highly skilled ServiceNow Technical Solution Architect to support our existing ServiceNow clients and expand to new clients. The ideal candidate will possess strong business acumen and the ability to clearly explain strategies for ServiceNow, supported by thorough technical and business understanding.

Key Responsibilities:

  • Provide deep technical expertise in the ServiceNow platform and its various modules, including ITSM, ITOM, ITAM, Service Portal, Agile, PPM, and App Engine Studio.
  • Lead the ServiceNow solution architecture design and enhancement activities across multiple implementations, ensuring the technical integrity of ServiceNow projects.
  • Utilize Microsoft Co-Pilot to automate and enhance the documentation process, streamlining the creation of technical specifications and architecture documentation.
  • Provide architecture and design solutions utilizing App Engine Studio.
  • Lead technical teams and oversee large-scale implementations, mentoring and training team members on ServiceNow best practices and new features.
  • Ensure the technical integrity of proposed solutions by applying coordination, governance, and change control to technical specifications and infrastructure.
  • Advise on the impact of design options to related programs and the process for assessing such impact.
  • Develop and communicate architectural strategy and roadmaps for ServiceNow implementations.
  • Develop and foster business relationships to understand stakeholder needs and provide expert guidance on how ServiceNow can meet those needs.
  • Research, evaluate, build proof of concepts, and adopt new technologies to enhance ServiceNow solutions.
  • Serve as the technical architect for the company's ServiceNow practice, overseeing all implementations, addressing technical issues, and sharing ideas and solutions.
  • Understand and evaluate current enterprise applications and supporting systems, articulating how ServiceNow can be leveraged for integration and modernization.
  • Develop and present strategic plans for ServiceNow implementation, backed by technical and business acumen.
  • Act as a technical evangelist for ServiceNow solutions, promoting best practices and innovative solutions.

Requirements:

  • Minimum of 10 years of experience working with the ServiceNow platform, including ITSM, ITOM, App Engine Studio, and other modules.
  • Proven experience in architecting ServiceNow solutions, developing App Engine solutions, leading implementations, developing roadmaps, evaluating and integrating enterprise applications with ServiceNow, and developing and maintaining collaborative relationships.
  • Excellent communication skills, with the ability to clearly explain technical concepts to non-technical stakeholders.
  • Strong understanding of business processes and how ServiceNow can support and improve them.
  • Ability to address and resolve technical issues efficiently.
  • Ability to mentor and develop others.

Compensation and Benefits:

The projected compensation range for this position is $168,700 to $222,900 per year with a target rate of $195,900 benchmarked in the Washington, D.C. metropolitan area. The salary range provided is a good faith estimate representative of all experience levels. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience.

LCG offers a competitive, comprehensive benefits package which includes health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits.

LCG is an Equal Opportunity Employer:

LCG is committed to diversity, equity, and inclusion. We are an equal opportunity employer and welcome applications from qualified candidates of all backgrounds. All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

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