Senior Customer Experience Director

7 days ago


Long Beach, California, United States SCAN Full time
Company Overview
SCAN Group is a not-for-profit organization dedicated to improving the lives of older adults in the United States. With over 45 years of experience, SCAN has established itself as a leading expert in senior healthcare.

The Job
As Director, Member Experience, you will lead the overall end-to-end customer lifecycle experience at SCAN. This includes onboarding new members, engaging with them through various channels, and ultimately offboarding them. You will oversee and manage strategies, programs, and interventions that align with key moments in the member's lifecycle.

Key Responsibilities
* Develop and execute a vision and strategy for the customer lifecycle program
* Manage and develop a team of high-performing member lifecycle product owners
* Define annual and quarterly team OKRs and key initiatives
* Prioritize member segments and interventions to drive business outcomes
* Utilize customer feedback mechanisms to improve service and products

Qualifications
* Master's degree in public health, MBA, or other Master's Degree or equivalent experience
* 5+ years operational/customer experience, and/or retention, account management or a similar role, preferably in the healthcare industry
* 5 years of leadership experience

Benefits
* Base salary range: $147,900 - $236,600 per year
* Mostly remote work mode
* An annual employee bonus program
* Robust wellness program
* Generous paid-time-off (PTO)
* Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday
* Excellent 401(k) retirement saving plan with employer match and contribution
* Robust employee recognition program
* Tuition reimbursement

About SCAN
At SCAN, we believe it is our business to improve the state of our world. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives.

  • Long Beach, California, United States Glen Park Senior Living Full time

    Glen Park Senior Living is seeking a seasoned executive to lead our team as Co-Executive Director. As a key member of our leadership team, you will play a vital role in shaping the future of our organization and contributing to the delivery of exceptional care and services to our residents.Key ResponsibilitiesLeadership: Provide strategic leadership and...


  • Long Beach, California, United States Redbarn Pet Products LLC Full time

    Key ResponsibilitiesThe Senior Vice President of Brand and Customer Experience will be responsible for:Leading cross-functional teams, including working closely with sales, operations, and product development departments to align on marketing strategies and goals.Positioning pet food brands to highlight quality, nutrition, and brand values such as...


  • Long Beach, California, United States Eastridge Full time

    About This OpportunityEastridge Workforce Solutions is seeking a Senior Community Development Director to drive revenue generation and community engagement in LA North and Kern Counties.Job DescriptionThe Senior Community Development Director will lead fundraising efforts, manage a portfolio of donors, and execute a community resource development plan. Key...


  • Long Beach, California, United States Translational Pulmonary and Immunology Research Center Full time

    About the RoleWe are seeking a highly experienced Senior Food Allergy Program Director to lead our patient experience initiatives, data-driven improvements, and customer service excellence. As a key member of our team, you will analyze patient satisfaction data, improve service delivery processes, and foster a culture of empathy and responsiveness across the...


  • Long Beach, California, United States P2S Inc. Full time

    About the JobWe are seeking a results-driven Engineering Senior Director to lead our engineering projects from proposal development through construction completion. As a senior leader, you will oversee all phases of project lifecycle, including conceptual design, pre-construction, construction, and close-out.Key Responsibilities:Lead multidiscipline...


  • Long Beach, California, United States Atlantic Aviation Full time

    Key ResponsibilitiesThe successful candidate will be responsible for:Managing a team of customer service representatives to ensure they meet performance expectations.Providing coaching and training to enhance skills and knowledge.Ensuring compliance with company policies and procedures.Maintaining accurate records and reports.Developing and implementing...


  • Long Beach, California, United States Glen Park Senior Living Full time

    Job OverviewThe Memory Care Director role at Glen Park Senior Living involves leading our team to provide exceptional care and support for residents with memory impairments. As a dynamic leader, you will oversee the planning, development, and evaluation of care services to ensure compliance with regulations and maintain a supportive environment.About the...


  • Long Beach, California, United States Domino's Pizza LLC Full time

    At Domino's Pizza LLC, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Rep. This role offers a competitive salary of approximately $45,000 per year, depending on experience.About UsWe are a dynamic and fast-paced restaurant environment where you will have the opportunity to work with a...


  • Long Beach, California, United States Domino's Pizza LLC Full time

    **About the Role**We are seeking a talented Customer Experience Specialist to join our team at Domino's Pizza LLC. As a key member of our front-of-house staff, you will be responsible for creating a positive and engaging experience for our customers.**Key Responsibilities:**Greet customers in a friendly and welcoming manner.Take customer orders accurately...


  • Long Beach, California, United States Domino's Pizza LLC Full time

    About the Job:We are looking for a skilled and enthusiastic Customer Service Rep to join our team at Domino's Pizza LLC. As a Customer Service Rep, you will play a critical role in ensuring that every customer has an excellent experience when visiting our store.Key Responsibilities:Take orders from customers using our Point of Sales SystemPrepare and...


  • Long Beach, California, United States El Pollo Loco Full time

    El Pollo Loco - 3463 E Artesia Blvd Job Summary:">We are seeking a skilled and friendly Service Team Member to join our team at El Pollo Loco. As a key member of our service team, you will be responsible for providing exceptional customer experiences by greeting and assisting customers with their orders in a timely and efficient manner.">Key...


  • Long Beach, California, United States David's Bridal Full time

    Join Our Team at David's BridalWe are seeking a talented and enthusiastic Seasonal Customer Service Representative to join our team at David's Bridal. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, answering questions about our products, and assisting with transactions. If you have a passion for...


  • Long Beach, California, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job Opportunity">As a Customer Service Rep at Domino's, you will be responsible for providing exceptional customer service to our valued customers.">We are seeking an energetic and detail-oriented individual to join our team as a Customer Service Rep. In this role, you will be responsible for:">Providing a positive and engaging customer...


  • Long Beach, California, United States Caliber Sourcing Full time

    **Job Summary:**We are seeking a highly motivated and customer-focused Customer Service Specialist to join our team at Caliber Sourcing. As the first point of contact for our customers, you will be responsible for providing exceptional support and ensuring their needs are met.About Us:Caliber Sourcing is a leading provider of innovative solutions in the pet...


  • Long Beach, California, United States Sizzler USA Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a skilled Customer Service Representative to join our team at Sizzler USA. In this role, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key Responsibilities:Operate cash registers and process transactions...


  • Long Beach, California, United States Caliber Sourcing Full time

    About Us: Caliber Sourcing is a recruitment agency specializing in placing top talent in the pet industry. We're proud to partner with Redbarn Pet Products, a reputable brand committed to delivering high-quality products and exceptional customer service.Job Title: Customer Service Specialist - $16-18 per hourJob Description: As a Customer Service Specialist,...


  • Long Beach, California, United States Domino's Pizza LLC Full time

    About Domino's Pizza LLC\rWe are a leading pizza delivery company with a reputation for excellent customer service. As a Customer Experience Representative, you will play a critical role in ensuring that our customers receive the highest level of service.\r\rYour key responsibilities will include greeting customers, taking orders, and maintaining the front...


  • Long Beach, California, United States Domino's Pizza LLC Full time

    Company OverviewDomino's Pizza LLC is a leading pizza delivery company with a reputation for excellent customer service. As a Customer Service Rep at Domino's, you'll be part of a dynamic team that strives to exceed customer expectations.Estimated Salary: $12-$15 per hour based on industry standards and locationJob DescriptionWe're seeking an enthusiastic...


  • Long Beach, California, United States Domino's Pizza LLC Full time

    We're seeking an experienced and enthusiastic Customer Service Rep to join our team at Domino's Pizza LLC! As a key representative of our brand, you will be responsible for providing exceptional customer experiences, managing orders and inventory, and maintaining a clean and welcoming store environment. Responsibilities:Engage with customers and respond to...


  • Long Beach, California, United States Orkin Full time

    Job SummaryThe Customer Service Specialist will play a critical role in ensuring exceptional customer experiences by scheduling service visits, maintaining efficient routes, and resolving issues in a timely manner.