Senior Food Allergy Program Director

22 hours ago


Long Beach, California, United States Translational Pulmonary and Immunology Research Center Full time
About the Role

We are seeking a highly experienced Senior Food Allergy Program Director to lead our patient experience initiatives, data-driven improvements, and customer service excellence. As a key member of our team, you will analyze patient satisfaction data, improve service delivery processes, and foster a culture of empathy and responsiveness across the organization.

Key Responsibilities
  • Patient Experience Leadership: Design and implement a patient-first strategy that aligns with our mission, ensuring exceptional care from initial consultation through long-term management of food allergies.
  • Data Analysis and Continuous Improvement: Lead the collection, analysis, and reporting of patient experience and satisfaction data, using metrics like Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT) to inform service improvements.
  • Customer Service Excellence: Manage and mentor a team of customer service representatives, ensuring they are equipped with the training, tools, and knowledge to support patients and families effectively.
Requirements
  • Bachelor's degree in healthcare administration, business, communications, or a related field.
  • 7+ years of experience in customer service, patient experience, or healthcare management roles, with at least 3 years in a leadership position.
  • Proven experience in leading patient experience or customer excellence initiatives, preferably in a healthcare or medical setting.
Benefits

We offer a comprehensive benefits package, including an estimated salary range of $120,000 - $150,000 per year, competitive salary, 401(k) with employer match, medical, dental, and vision insurance, generous paid time off, company-paid holidays, and sponsored employee events.

We provide access to cutting-edge technology, endless opportunities for professional development and career growth, and a commitment to your professional development with individualized training and career growth opportunities.



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