Insurance Account Manager

2 weeks ago

Morton, Illinois, United States HUB International Full time
About HUB International

HUB International is a leading insurance broker that advises businesses and individuals on how to prepare for the unexpected. Our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected - through unrelenting advocacy and tailored insurance solutions that put our clients in control.

Our Mission

We are committed to delivering exceptional service and expertise to our clients, helping them navigate the complexities of the insurance industry and achieve their goals. Our team of professionals across North America represents a broad, deep, and one-of-a-kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

Why Choose HUB?

At HUB, we offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. We believe in investing in the future of our employees, providing continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients.

Job Responsibilities
  • Work closely with producers to provide professional, courteous account management and brokerage services to assigned clients.
  • Establish and maintain strong and productive professional relationships with C-level and other decision makers for assigned HUB clients.
  • Possess a detailed knowledge of the client's business and industry, being able to articulate applicable exposures to loss, insurance coverages, and appropriate/available risk management/control solutions.
  • Directly oversee and coordinate the delivery of all HUB services to assigned clients throughout the policy cycle.
  • Work cooperatively and professionally with AM colleagues to deliver HUB services, using the interface as an opportunity to teach, train, and mentor AM team members.
  • Ensure that all client service needs are promptly and professionally delivered, either directly by the AE or via HUB colleagues.
  • Conduct annual review with clients making coverage and loss control recommendations focused on reducing the clients total cost of risk.
  • Manage HUB Top 200 process.
  • Identify opportunities for cross-sell and up-sell of other HUB products and services when appropriate for the clients needs, initiating same.
  • Work with the Producer, if assigned, or be primarily responsible for maintaining current receivable status for assigned clients.
  • Possess a mastery of the various HUB resources and tools that are available via "HUB Today," employing same to best serve assigned clients and work with Producers.
  • Be knowledgeable about and comply with HUB systems, procedures and state/federal insurance regulations.
  • Possess a strong ability to effectively communicate, orally and in writing, which will include the ability to design and deliver effective group presentations using various media.
  • Be actively involved with professional and/or civic associations on behalf of HUB.
Qualifications
  • 2 years of personal lines account management experience.
  • Experience with influencing C-level executives.
  • Exceptional written and verbal communication skills.
  • Proficiency with Microsoft Office Suite and PowerPoint programs.
  • High energy, detail-oriented self-starter.
  • Strong leadership, mentoring, and team-building skills.
  • Significant skill in handling competing demands and projects.
  • Excellent organizational skills and ability to prioritize and delegate responsibility.
  • Willingness to travel.

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