Customer Service Manager Trainee Position

3 hours ago

Ashland, Pennsylvania, United States Hannaford Supermarkets Full time
Job Summary

Hannaford Supermarkets is seeking a highly motivated and dedicated Customer Service Manager Trainee to join our team. As a key member of our management team, you will be responsible for providing exceptional customer service, leading by example, and developing the skills necessary to succeed in a management role.

Key Responsibilities
  • Observe and follow all company policies and standard practices.
  • Manage department operations in the absence of the department manager.
  • Maintain a neat and well-groomed personal appearance at all times.
  • Recognize and coach associates to deliver great service.
  • Use company tools such as financial reports, scheduling, and business information systems.
  • Maintain solid communication throughout the organization.
  • Maintain merchandising techniques and layouts consistent with company standards.
  • Work within company management planning guidelines to maintain productivity.
  • Support company safety standards.
  • Develop product knowledge and train assigned department associates.
  • Ensure company sanitation and food safety standards.
  • Maintain department appearance and presentation.
  • Treat associates with fairness, dignity, and respect.
Requirements
  • Ability to lead and direct others.
  • Demonstrated ability to learn multiple tasks and technical requirements.
  • Good interpersonal skills and desire to work in a team environment.
  • Effective communication and customer service skills.
Physical Requirements
  • Lift cases or packages of products weighing 1-40 lb. frequently and 100 lb. on occasion.
  • Meet established volume activity standards.
  • Stand or walk 100% of the time.
  • Perform repetitive grasping, twisting, reaching, and hand/arm motions.
  • Be able to handle a variety of substances associated with cleaning and packaging materials.
  • Use hands continuously to feel objects and use tools and equipment to cut and prepare products.
  • Frequent bending.
Preferred Requirements
  • Role model outstanding customer service and use skills to offer solutions that meet or exceed customers' expectations.
  • Direct work flow of assigned department associates.
  • Ensure product produced meets company standards.
  • Oversee assigned areas including rotation of all products.
  • Process administrative paperwork and maintain accurate department records.
  • Order and maintain inventory control to maximize sales and limit shrink issues.
  • Use good judgment in delegation, assignment, and follow-up required for efficient performance of the department.
  • Maintain effectiveness of department's staffing, scheduling, and financial results.
  • Wash, rinse, and sanitize equipment as outlined by company practices.
Equal Opportunity Employer
Hannaford Supermarkets provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex, age, veteran status, national origin, sexual orientation, gender identity, and gender expression, disability, or any other characteristic protected by law.

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