IT Support Specialist
2 weeks ago
Job Summary:
Stockell Consulting is seeking a highly skilled IT Support Specialist to join our team. As a key member of our North America Enterprise IT Team, you will be responsible for providing top-notch support to our clients.
Main Responsibilities:
• Provide expert-level support for our IT and Telecommunications Infrastructure, ensuring seamless utilization of hardware, software, and communication systems.
• Collaborate closely with our centrally provided IT services, including design, operations, and service desk, to meet agreed-upon service levels.
• Foster strong relationships between IT and the business, becoming a trusted partner for delivering high-quality IT services.
Key Responsibilities:
• Plan and administer IT infrastructure, ensuring optimal support for end-users.
• Act as the escalation point for issue resolution between the business and the IT community.
• Maintain relevant IT documentation and ensure compliance with our security policy.
• Support and maintain IT infrastructure systems, data access, backup and recovery, and asset management.
• Collaborate with our Service Delivery Manager and Central IT Infrastructure Organization to implement and follow our agreed-upon strategy.
Requirements:
• Bachelor's degree in a related field or equivalent experience.
• Minimum 5 years of experience in a general IT environment, with a focus on supporting clients, servers, and communication equipment.
• Proficiency in VMware ESXi/VCenter, Windows Server 2008/2012/2016, Cisco networking, CITRIX, MS Remote Access, IP networking administration, and security compliance tools.
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