Patient Care Coordinator

2 weeks ago


Barre, Vermont, United States MAX Surgical Specialty Management Full time
Job Title: Patient Care Coordinator

We are seeking a highly skilled and detail-oriented Patient Care Coordinator to join our team at MAX Surgical Specialty Management. This role is responsible for providing exceptional patient care and support to our patients and their families.

Key Responsibilities:
  • Provide excellent customer service to patients and families, responding to their needs and concerns in a timely and professional manner.
  • Manage patient flow through the registration process, ensuring a smooth and efficient experience for all patients.
  • Answer and direct phone calls, take accurate messages, and deliver them to the appropriate individual.
  • Collect payments and provide patients with receipts, as well as reconcile billing slips to daily schedules.
  • Update patient information, including demographics, insurance, and financial waivers.
  • Schedule appointments accurately, using a waitlist when necessary, and communicate effectively with patients and staff.
  • Perform various clerical duties, such as faxing, photocopying, scanning, filing, and mailings.
  • Demonstrate flexibility with various work schedules and cover for other staff members when needed.
Requirements:
  • High School Diploma required, A.S. Degree in healthcare or related field preferred.
  • Comprehensive knowledge of electronic medical records.
  • Adeptness in the healthcare industry.
  • Expertise in answering inbound calls.
  • Ability to prioritize workload and perform in a fast-paced environment.
  • Excellent phone etiquette and ability to establish rapport with diverse clientele.
  • 1+ year of experience as a Medical Receptionist.
Perks of the Job:
  • Competitive hourly rate plus annual performance and compensation reviews.
  • Competitive health insurance and benefits, including medical, dental, vision, disability, and more.
  • 401k retirement savings plan with employer matching contributions.
  • Generous paid time off, including vacation, sick leave, personal time, and holidays.


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