IT Support Specialist for Manufacturing
1 day ago
This is an exciting opportunity to join MAU Workforce Solutions as an IT Support Analyst in Charleston, SC. As an integral member of our team, you will be responsible for ensuring the optimal performance of facility computer systems, computers, and peripherals.
About the RoleWe are seeking a highly skilled IT Support Analyst with strong technical expertise in IT client hardware, hands-on troubleshooting skills, and the ability to interpret technical manuals and procedural documentation. If you have experience analyzing complex issues and delivering effective solutions, this could be the perfect fit for you.
Key Responsibilities- Provide Tier 2 support for facility computer systems, computers, and peripherals
- Install, diagnose, maintain, and upgrade/replace hardware to ensure optimal performance
- Represent the central IT organization at regional locations and act as a customer advocate within IT
- Bachelor's degree or 8+ years of IT experience in a manufacturing environment
- Strong technical expertise in IT client hardware, hands-on troubleshooting skills, and the ability to interpret technical manuals and procedural documentation
- Proficient in analyzing complex issues and delivering effective solutions
- Familiarity with Microsoft Office products and software distribution systems (e.g., MSSCCM)
- Skilled in prioritizing and executing tasks efficiently in high-pressure environments, with a strong customer service orientation
- Collaborative team player who thrives in diverse environments and can serve as a trusted business advisor and resource for colleagues
- Sound understanding of local, regional, and global business needs, with the capability to translate them into IT solutions
- Experienced in gathering customer requirements across various IT domains, even outside of specific technical expertise
- An estimated salary of $60,000 - $80,000 per year, depending on experience
- A comprehensive benefits package, including 401k, health insurance, dental insurance, vision insurance, and paid time off
- The opportunity to work with a family-owned, minority company making lives better for applicants, clients, and employees through innovative workforce solutions
- Ongoing training and development opportunities to enhance your skills and knowledge
MAU Workforce Solutions staffs excellent, effective people for their partners, allowing them to focus on their core competencies. Headquartered in Augusta, GA since 1973, MAU is a family-owned, minority company making lives better for applicants, clients, and employees through innovative workforce solutions.
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