Reliability Field Specialist
4 weeks ago
We are seeking a highly skilled Field Service Technician to join our team at Allied Reliability. As a Field Service Technician, you will be responsible for promoting the brand and providing support to our customers. You will travel to customer sites and perform various tasks, including equipment checkout, startup, and troubleshooting of heater and control panel equipment.
Key Responsibilities:
- Coordinate field service calls to meet group objectives for monthly performance.
- Install and replace components and products as required.
- Develop detailed proposals for standard and custom service contracts.
- Coordinate critical target dates from customer to engineering and production.
- Understand requirements for documentation of drawings, testing, approvals, and all submittals.
- Coordinate subcontractors involved as required to complete fieldwork required.
- Resolve customer complaints regarding equipment, supplies, and services.
- Assist customers and representatives in troubleshooting problems with equipment or applications.
- Provide startup and installation assistance by phone or as needed at the customer job site.
- Establish and maintain interpersonal relationships; train and teach others.
- Maintain a clean and orderly work area free of excess materials.
- Support and involvement in company department and/or safety policies, procedures, programs, and activities.
Requirements:
- At least 3 years of professional working experience as a technician is required.
- An Associate Degree of Science in Electronics is recommended but not required.
- Ability to travel domestically and internationally.
- Ability to make independent decisions on matters that influence the outcome of assigned projects.
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