Security Response Associate

2 weeks ago


Charlotte, North Carolina, United States Advocations Full time
Job Overview

At Advocations, we are dedicated to providing exceptional support in the realm of security management. We are currently seeking a qualified individual for the role of Security Response Associate.

Key Responsibilities:
  • Oversee security alerts in accordance with established protocols within the Security Response Center.
  • Gather initial details for all reported security incidents.
  • Collaborate with fellow analysts to ensure adherence to documented procedures.
  • Engage with alarm service providers to troubleshoot and resolve issues related to security systems.
  • Communicate with various organizational units and regulatory bodies as necessary.
  • Assist clients with maintenance and service inquiries regarding alarm systems.
  • Conduct data entry tasks to support the operational needs of the Security Response Center.
  • Perform additional responsibilities as assigned.
Qualifications:

Applicants should possess:

  • A minimum of 6 months of experience in Corporate Security or a related field, demonstrated through work experience, training, military service, or education.
Preferred Skills:
  • At least 1 year of experience in a call center environment.
  • Proficiency in navigating various computer systems and applications.
  • Fundamental understanding of emergency response protocols.
  • Ability to manage multiple tasks and work effectively under pressure.
  • Familiarity with the configuration and troubleshooting of physical security systems.
  • Basic skills in Microsoft Office applications.
  • Strong multitasking abilities and experience handling multiple incoming calls.
  • Effective data entry capabilities.
  • Excellent communication skills, both verbal and written.
  • Robust customer service experience.
  • Solid critical thinking and problem-solving skills.
  • Experience in crisis management is advantageous.
  • An associate degree or higher is preferred.
Work Environment:

This position requires flexibility, with a preference for full-time availability. The role is based on-site and operates 24/7.

Company Overview

Advocations is committed to creating opportunities for individuals with disabilities and other barriers to employment by connecting them with employers seeking diverse talent.


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