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Cafe Central Reception and Cash Handling Specialist

2 months ago

Reno, Nevada, United States Caesars Entertainment Full time
Job Overview

POSITION SUMMARY
Accountable for efficiently managing and accurately processing financial transactions for patrons while welcoming guests, seating them in dining areas or lounges, and ensuring high standards of service quality.

KEY RESPONSIBILITIES
  • Accurately processes customer payments.
  • Completes all cash or credit transactions as required.
  • Maintains comprehensive knowledge of menu offerings, pricing, and the ability to articulate daily specials.
  • Creates a welcoming atmosphere by providing exceptional customer service.
  • Performs necessary preparatory tasks and keeps work areas clean and organized.
  • Returns cash drawer to designated area at the end of each shift.
  • Demonstrates a commitment to outstanding customer service.
  • Greets guests promptly.
  • Distributes menus to guests.
  • Assigns guests to appropriate tables.
  • Ensures cleanliness and proper setup of dining and service areas.
  • Records and manages guest reservations.
  • Engages with guests to confirm satisfaction with food and service.
  • Undertakes additional duties as assigned.
  • Embodies our core values, including family-style service, mission, and vision.
  • Promotes our DEI (diversity, equity, inclusion) culture.
  • Performs other job-related tasks as necessary.
SKILLS AND QUALIFICATIONS
  • Excellent verbal communication abilities.
  • Proficient in delivering exceptional customer service.
  • Willingness to work varied shifts, including weekends and holidays.
  • High School diploma or equivalent is preferred.
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT
  • Ability to stand for extended periods.
  • Capability to push, pull, bend, lift, and walk intermittently.
  • Work environment may include exposure to smoke and varying temperature, lighting, and noise levels.
CUSTOMER SERVICE STANDARDS: Employees are expected to uphold and deliver our core values, service standards, and family-style service.

The above descriptions aim to outline the general nature and level of work involved in this role. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. The Company reserves the right to modify the job description as necessary.

Caesars Entertainment is committed to engaging in an interactive process and providing reasonable accommodations as required by law for individuals with disabilities or to accommodate pregnancy-related conditions or religious beliefs.

As part of the hiring process, candidates will undergo a background check post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.