Technical Support Specialist
2 weeks ago
Company Overview
At Brightspeed, we are transforming the way individuals connect and interact by delivering fast and dependable internet services along with an exceptional customer experience across numerous states in the Midwest and South.
Supported by Apollo Global Management, our mission is to enhance the transition from copper to fiber optic technologies, providing quicker and more reliable internet access to rural areas that have historically been overlooked by broadband providers, while ensuring a top-tier customer experience.
Become a vital part of our initiative to realize this vision by helping to design and construct a world-class fiber network and creating an unparalleled customer experience.
Position Overview
Brightspeed is in search of a Customer Service Technician. In this role, you will be responsible for the installation, upkeep, and troubleshooting of high-speed internet, video, and voice networks, including all related wiring and equipment. Additionally, you will maintain and repair outside plant facilities within designated service areas. This critical position may require you to work various shifts, including mandatory overtime, weekends, and holidays.
Key Responsibilities:
- Install, maintain, and troubleshoot high-speed internet, video, and voice networks along with associated wiring and equipment.
- Conduct maintenance and repairs on outside plant facilities.
- Perform physical tasks such as climbing poles, digging, and working in utility access holes or controlled environmental vaults (CEV).
- Adhere to all safety protocols and regulations.
- Assist other technical staff as needed.
- Support sales and marketing initiatives.
- Engage in customer-facing tasks and manage sales referrals.
Qualifications:
Essential Skills:
- High School diploma or equivalent experience.
- Ability to distinguish colors on facilities.
- Capability to handle extension ladders and utility access hole covers.
- Successful completion of service technician training programs.
- Basic computer proficiency, including MS Office applications.
- Comfortable working in confined spaces and at heights.
- Willingness to work outdoors in varying weather conditions.
- Valid driver's license with a satisfactory driving record.
- Professional demeanor when representing the company.
- Dependability and accountability in attendance and performance.
- Collaborative mindset to achieve team objectives.
- Strong listening skills to address customer needs effectively.
- Curiosity and eagerness to enhance skills and knowledge.
Preferred Qualifications:
- Experience in customer-facing telecommunications roles.
- Basic electrical training or equivalent work experience.
- Experience with ADSL installation and repair.
- A+/Net+ certification.
Why Choose Brightspeed?
We are committed to modern work practices and have been recognized as a Top Workplace. Brightspeed values diversity, equity, and inclusion, believing that bringing our authentic selves to work enhances our performance and fosters a more inclusive environment.
We offer competitive compensation and a comprehensive benefits package that promotes overall wellness, including medical, dental, vision, and life insurance, a 401K plan with company match, and various voluntary benefits.
Brightspeed is an Equal Opportunity Employer/Veterans/Disabled.
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