Insurance Customer Service Representative

2 weeks ago


Brighton, Colorado, United States State Farm Insurance Full time
State Farm Insurance Account Associate Job Description

We are seeking a highly skilled and customer-focused Account Associate to join our team at State Farm Insurance. As an Account Associate, you will play a critical role in providing exceptional customer service and support to our policyholders.

Key Responsibilities:
  • Provide accurate and timely information to customers regarding their insurance policies and needs.
  • Process policy changes and updates in our system to ensure seamless customer experiences.
  • Handle incoming calls and emails from customers regarding policy inquiries and claims, resolving issues in a professional and efficient manner.
  • Collaborate with team members to resolve customer issues and ensure customer satisfaction.
  • Maintain accurate and up-to-date customer records and information.
  • Stay up to date with insurance products and industry trends to effectively assist customers.
  • Follow company policies and procedures to ensure compliance with regulations and guidelines.
  • Meet or exceed performance goals and targets set by the company.

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a customer-focused and results-driven individual, we encourage you to apply for this exciting opportunity to join our team at State Farm Insurance.



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