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Technical Support Expert

2 months ago

Holyoke, Massachusetts, United States Apple Full time
About the Role

We're seeking a skilled Technical Specialist to join our team at Apple. As a Technical Specialist, you will play a critical role in providing exceptional support to our customers, helping them get the most out of their Apple products.

Key Responsibilities
  • Assess customer support needs and provide solutions or refer them to other team members
  • Develop strong, positive relationships with customers, helping them acquire the basic skills they need to get started with Apple products
  • Provide personal training for new customers, helping them navigate photo, video, and music projects
  • Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn
Preferred Qualifications
  • Ability to thrive on change as products evolve
  • Excellent time management skills and ability to make decisions quickly
  • Ability to maintain composure and customer focus while troubleshooting and solving issues
  • Flexibility to rotate through different technical specialties and skill sets
What We Offer

At Apple, we offer a comprehensive compensation package, including base pay, discretionary bonuses, and commission payments. Our employees also have the opportunity to become Apple shareholders through our discretionary employee stock programs. Additionally, we offer a range of benefits, including comprehensive medical and dental coverage, retirement benefits, and reimbursement for certain educational expenses.

Join Our Team

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.