Insurance Policy Specialist

3 weeks ago


Navarre, Florida, United States State Farm Insurance Full time
State Farm Insurance
Job Summary

We are seeking a highly skilled and customer-focused Account Associate to join our team at State Farm Insurance. As an Account Associate, you will play a critical role in providing exceptional customer service and ensuring the satisfaction of our policyholders.

Key Responsibilities
  • Provide accurate and timely information to customers regarding their insurance policies and claims.
  • Process policy changes and updates in our system, ensuring seamless and efficient service.
  • Handle incoming calls and emails from customers, addressing their inquiries and concerns in a professional and courteous manner.
  • Collaborate with team members to resolve customer issues and ensure customer satisfaction.
  • Maintain accurate and up-to-date customer records, ensuring compliance with company policies and procedures.
  • Stay informed about insurance products and industry trends to effectively assist customers and provide expert advice.
  • Meet or exceed performance goals and targets set by the company, demonstrating a commitment to excellence and customer satisfaction.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong analytical and problem-solving skills, with the ability to navigate complex insurance policies and procedures.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease.
  • Proficiency in using computer systems and software, with a willingness to learn and adapt to new technologies.
What We Offer
  • A competitive salary and benefits package, including medical, dental, and vision coverage.
  • Opportunities for professional growth and development, with training and development programs to enhance your skills and knowledge.
  • A dynamic and supportive work environment, with a team-oriented culture that values collaboration and teamwork.


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