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Customer Service Liaison

4 weeks ago

Tampa, Florida, United States State Farm Insurance Full time

As a Customer Relations Representative at State Farm Insurance, you will be responsible for providing exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions. You will assist customers with their insurance needs, process policy changes, claims, and payments accurately and efficiently, and maintain customer records and update information as necessary. You will also collaborate with team members to ensure seamless customer experiences, promote and cross-sell insurance products and services to meet customer needs, and handle escalated customer complaints and concerns with professionalism and empathy. Additionally, you will stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice, and participate in ongoing training and development programs to enhance knowledge and skills.

Key Responsibilities:
  • Provide exceptional customer service
  • Assist customers with insurance needs
  • Process policy changes, claims, and payments
  • Maintain customer records
  • Collaborate with team members
  • Promote and cross-sell insurance products and services
  • Handle escalated customer complaints
  • Stay updated on insurance policies and regulations