Guest Services Usher Position

2 days ago


Abilene, Texas, United States ASM Global Full time
Job Summary

As a Guest Services Usher, you will play a vital role in ensuring the smooth operation of public and private events at our venue. Your primary responsibility will be to provide exceptional customer service to patrons, addressing their needs and concerns in a friendly and professional manner.

Key Responsibilities

• Assist patrons with seating and provide information as needed
• Maintain a visible presence on post, ensuring the viewing area of responsibility is covered
• Oversee assigned areas for spills or situations requiring staff attention
• Receive and act on complaints from patrons according to established policies and procedures
• Perform other related duties as assigned by Manager/Supervisor

Requirements

To be successful in this role, you will need to possess excellent communication skills, a friendly disposition, and the ability to stay calm in a fast-paced environment. Prior experience in a customer service position is preferred, but not required. You will also need to be able to navigate a variety of floor surfaces and areas, including continuous standing and walking, including up and down stairs.

Working Hours and Travel Requirements

Varies by show to include days, nights, weekdays, and weekends. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

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