Retail Support Specialist

7 days ago


Boone, Iowa, United States Fareway Stores, Inc. Full time
Retail Support Technician Job Description

The Retail Support Technician will be responsible for installing, troubleshooting, and repairing computer systems, hardware, and retail industry-specific devices at local and remote locations. They will resolve technical issues for retail store associates via phone, email, or in-person and ensure the correct operation of retail computers and industry devices.

This role requires a high level of technical expertise, organizational skills, and the ability to work independently. The ideal candidate must be willing to travel daily and have a strong aptitude for hands-on technical service work.

Key Responsibilities:
  • Identify and resolve technical problems for retail stores related to computer, application, system, device, access, and hardware issues.
  • Hardware repair – diagnose and repair point of sale equipment, including printers, scales, self-checkouts, scanners, and computers.
  • Installation of new technologies – install equipment at new stores and remove and replace aging equipment as needed.
  • Telephone support – provide professional, caring, and responsive support to store associates.
  • Skill improvement – continually strive to improve technical skills, problem-solving ability, and verbal and written communication skills.
Requirements:
  • Aptitude for technological equipment repair.
  • Basic computer skills with an emphasis on retail technology.
  • Dependability, adaptability, and flexibility.
  • Superior customer care.
  • Excellent written and oral communication skills.
  • A dependable form of transportation.


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