Director of Multi-Site Dental Operations
7 days ago
We are seeking a highly skilled and experienced Director of Multi-Site Dental Operations to join our team at Cortland Dental & Braces - a Benevis company.
About the RoleThe successful candidate will be responsible for leading and ensuring the effective operation of dental teams across multiple locations. This role involves mentoring doctors, managing compliance with dental regulations, and enhancing patient satisfaction. Collaborating with various stakeholders, the director focuses on performance development and adherence to industry standards to deliver quality dental care.
Key Responsibilities- Ensure adherence to all government and state dental board rules and regulations, including CMS, HIPPA, and OSHA regulations.
- Develop, coach, train, and mentor doctors to reach their full potential, particularly for new doctors during their onboarding and ramp-up period.
- Determine the number of days spent out of the chair based on the number of offices (doctors) and district geography.
- Ensure doctors follow diagnostic and preventative ADA and AAPD Guidelines, Caries Risk Assessment (CRA), number of radiographs (ALERA principle), and sealants.
- Work closely with offices to ensure programs are effectively managed, staff is fully trained, SMART plans are developed and executed, and customer service standards are met.
- Ensure doctors provide positive memorable experiences for patients and parents.
- Ensure doctors identify and refer patients for specialty services as appropriate.
- Partner with Ortho, Oral Surgery, Endodontics, and General Anesthesia doctors and programs.
- Respond to and resolve clinical patient concerns within 24 hours at DM request.
- Ensure doctors answer and respond to after-hours calls.
- Partner with Talent Acquisition in selection and onboarding processes.
- Participate in community events, including dental school meetings, board member meetings, dental associations, and other opportunities to represent the Company in the dental and local communities.
- Ensure weekly doctor scheduling is properly managed with the DM to meet patient demand, including appropriate PTO management.
- 5+ years of management experience preferably with a multi-site dental practice of dentists and staff.
- DDS/DMD from a dental education program accredited by the Commission on Dental Accreditation.
- Current, valid license to practice dentistry in the states where providing patient care or willing and able to obtain licensure.
- CPR, DEA, and other certifications as required.
- Compassion and a strong desire to provide dental care to both children and adults.
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