Tax Service Representative

1 month ago


Wayne, Michigan, United States Jackson Hewitt - 2325 Full time
Job Overview

At Jackson Hewitt, we're dedicated to providing exceptional tax services to our clients. As a Client Service Associate, you'll play a critical role in delivering top-notch customer experiences and helping our clients navigate the tax process with ease.

Key Responsibilities
  • Provide exceptional customer service via phone, email, and chat, ensuring clients feel supported and valued.
  • Respond to client inquiries, address concerns, and provide solutions to meet their needs.
  • Utilize software, databases, and tools to research and provide accurate information, recommending the best course of action for clients.
  • Document client records and cases accurately, ensuring seamless communication and issue resolution.
  • Engage in active listening, diffuse angry clients, and make sales or recommendations for products or services that meet client needs.
Requirements
  • 1-3 years of call center experience
  • High School Diploma/GED or equivalent related business experience
  • Strong written and verbal communication skills
  • Great active listening skills
  • Exceptional interpersonal and rapport-building skills
  • Patient and empathetic attitude
  • Strong time management and organizational skills
  • Comfortable working in a fast-paced environment
  • Computer literacy and ability to learn new technologies
  • Phone skills, including familiarity with complex or multi-line phone systems
About Us

Jackson Hewitt is a leading provider of tax services, dedicated to helping our clients navigate the tax process with ease. We're passionate about delivering exceptional customer experiences and empowering our clients to achieve their financial goals.



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