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Customer Service Representative

2 months ago

Corpus Christi, Texas, United States 24Hr Safety Full time
Customer Service Representative

We are seeking a highly skilled and experienced Customer Service Representative to join our team at 24Hr Safety. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and building strong relationships with our customers.

Key Responsibilities:

  • Provide consultative support to customers, offering solutions to meet their needs and exceed their expectations.
  • Manage customer accounts, ensuring timely delivery of products and services, and resolving any issues that may arise.
  • Collaborate with internal teams to coordinate orders, follow up on customer requests, and ensure customer satisfaction.
  • Develop and maintain a deep understanding of our products and services, enabling you to provide expert advice and support to customers.
  • Ensure data integrity by accurately recording customer interactions and maintaining up-to-date customer information.

Requirements:

  • Minimum High School Diploma required; Associates degree or higher preferred.
  • Three plus years of industrial inside sales/customer service experience managing external client accounts required, or safety equipment or services purchasing experience within the industrial safety or environmental industry.
  • Proficient in Microsoft Office (Word, Excel, and Outlook) and ERP experience required; knowledge of NAVISION a plus.
  • Strong communication and interpersonal skills, with the ability to work independently and as part of a team.
  • Willingness to travel is a must.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is a full-time, direct hire position with hours of operation from Monday through Friday, 8:00 am to 5 pm. Overtime or weekend hours may be needed.

We are committed to providing equal employment opportunities and recognize each individual's potential to offer significant contributions to our organization's growth and stability.