Customer Service Representative

4 days ago


Saint Joseph, Missouri, United States StroudCorp Full time
About StroudCorp

StroudCorp is a rapidly expanding real estate business headquartered in the Saint Joseph, Missouri area. The company's portfolio includes Stroud and Associates Real Estate Agent Team, the Number One Team in St. Joseph, Stroud Property Management, Stroud Insurance, and E-Star Building & Construction.

Our leadership team, Ed and Ashley Stroud, prioritize community support, family environment, leadership, and life coaching. We foster a positive, team-oriented culture that supports growth and development.

Job Opportunity

We are seeking an experienced Customer Service Representative to join our insurance team. This role involves delivering exceptional customer service by resolving billing issues, amending policies, and providing coverage advice for new and potential customers.

Responsibilities
  • Answer customer inquiries via phone, email, or other channels
  • Troubleshoot problems, take ownership of customer issues, and drive resolutions
  • Escalaate unresolved issues to relevant internal teams
  • Collect customer feedback and document knowledge as solution articles
  • Maintain relationships with customers and prospects to attract and retain them
  • Generate sales leads that can develop into new customers
Requirements
  • Possess basic knowledge of Microsoft Office applications (Word, Excel, PowerPoint) and customer database systems
  • High school diploma or equivalent required; prior work experience in a customer-facing position is essential
  • Knowledge of insurance products and policy schedules is preferred
  • Must possess excellent interpersonal skills, communication skills, and active listening skills
  • Insurance License for Missouri and/or Kansas is mandatory
Compensation

The salary range for this position is $35,000 - $45,000 per year, offering a competitive compensation package that aligns with industry standards.



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