Guest Services Representative
2 weeks ago
Are you passionate about providing exceptional service and creating memorable experiences for guests?
At Hampton Inn & Suites, we are dedicated to empowering, supporting, and developing our team members to enhance the lives of our guests and each other.
Role Summary
As a Front Desk Associate, you will be one of the first points of contact for our guests, and your warm, genuine demeanor will help create a distinctive and personalized experience during check-in. The ideal candidate will adapt their approach based on guest cues to ensure that every visitor feels welcomed and at home. At Hampton Inn, we believe that every team member is a pioneer, innovator, and relationship builder, capable of identifying unique details that enrich the guest experience and providing insightful information about the area.
Regardless of your position, certain elements are crucial for success: maintaining a safe work environment, adhering to company policies and procedures, ensuring a clean and professional appearance, safeguarding confidentiality, complying with quality assurance standards, and protecting company assets. The role of Front Desk Associate involves being active and engaged (standing, sitting, or walking for extended periods) and taking a hands-on approach to your responsibilities (moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 20 pounds without assistance). Excelling in these tasks, along with others that may arise, forms the foundation of this role. Ultimately, the hallmark of a Front Desk Associate is delivering a premier guest experience, inspiring both guests and colleagues to embrace discovery in their lives.
Key Qualifications
- Strong verbal communication skills with guests and team members.
- Proficient in computer and telephone operations.
- Ability to process transactions accurately.
- Physical capability to push, pull, bend, stoop, and reach upwards.
- Familiarity with cleaning agents.
- Excellent relationship-building skills and sales aptitude.
- Consistently practice the Essentials of Outstanding Hosting.
- Manage guest check-ins and check-outs, complete daily tasks, and log guest correspondence.
- Assist with reservation management and cancellations.
- Provide guests with information regarding hotel services, directions, room rates, and amenities.
- Explain TDD operations to guests as needed.
Compensation
Salary is negotiable based on experience.
Educational Requirements
High School Diploma is required.
Benefits Offered
- Health Insurance
- Dental Insurance
- Vision Insurance
- Additional ancillary insurance options available
- 401k with Matching Contributions
- Paid Time Off
- Monthly Performance Bonus
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