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Warranty Administration Associate

2 months ago

Livermore, California, United States Livermore Ford Full time
Automotive Warranty Support Specialist

The Automotive Warranty Support Specialist plays a crucial role in managing a variety of administrative tasks and office support functions related to vehicle warranty processes.

WE OFFER:

Benefits:
  • Medical Coverage
  • Vision Insurance
  • Dental Plans
  • 401K Retirement Savings
  • Paid Time Off
  • Training Opportunities
  • Complimentary College Education Courses for Employees and Their Families
  • Excellent Career Advancement Opportunities with Training Provided
RESPONSIBILITIES:
  • Ensure timely and accurate payment for all warranty services by preparing, flagging, submitting, and tracking each claim.
  • Collaborate with vendors and manufacturers to secure prompt delivery of replacement parts.
  • Engage with customers and service technicians to clarify the details of warranty claims and manage expectations.
  • Prepare, review, and process warranty claims efficiently.
  • Follow up on each claim to guarantee service delivery to customers and reimbursement for the dealership.
  • Schedule warranty service appointments and educate customers on the process.
  • Stay informed about all factory recalls, announcements, and procedural updates.
REQUIREMENTS:
  • A minimum of one year of experience in a related role, with knowledge of automotive parts and services.
  • Able to thrive in a fast-paced, challenging environment while managing multiple tasks.
  • Exceptional administrative, organizational, and communication skills.
  • Strong mathematical abilities.
  • Willingness to undergo a background check and drug screening prior to employment.