Customer Service Representative
1 month ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Receive and respond to customer inquiries in a professional and courteous manner
- Schedule appointments and assign daily work to team members
- Perform marketing and sales functions to sell additional services and earn business
- Complete work orders, return customer calls, and respond to customer complaints
- Maintain office services by organizing office operations and procedures
Requirements:
- Must have HVAC experience
- Knowledge of dispatch software, Service Titan is a plus
- Strong written and verbal communication skills
- Detail-oriented with strong data entry skills
- Positive attitude and strong team player skills
Benefits:
- Health insurance with 50% company contribution
- Eye and dental insurance paid for by the company
- AFLAC supplemental insurance available
- 401K with 3% company match
- Paid holidays and vacation time
- Short-term and long-term disability insurance
- 50K life insurance policy
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply.
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