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Family Support Case Manager

2 months ago

Oakland, California, United States Mental Health Assn of Alameda County Full time
NOW HIRING: FAMILY SUPPORT CASE MANAGER

Full-Time Position Available

The African American Family Outreach Project (AAFOP) is a pioneering initiative dedicated to supporting African American family caregivers of individuals facing mental health challenges and/or substance use disorders. AAFOP offers educational programs, advocacy, and peer support tailored to the unique needs of family caregivers. Our team, comprised entirely of family caregivers, understands the challenges faced by those navigating mental health services that often overlook cultural values and needs.

WE OFFER:
  • Competitive salary
  • First pay increase eligibility after a successful introductory period
  • Comprehensive medical and dental insurance for employees
  • Employee Assistance Program (EAP), 401K Retirement Plan, Flexible Spending Account (FSA) for medical and childcare expenses, Life Insurance, and Short/Long Term Disability Insurance
  • Generous paid time off: 14 holidays, including a holiday break
  • Vacation leave starting at 2 weeks per year, increasing to 4 weeks by the fourth year
  • Paid lunch breaks
  • Hybrid work schedule post-introductory period
  • Mileage reimbursement for work-related travel
  • Paid volunteer time off
  • Tuition reimbursement
  • On-the-job training
  • Opportunities to attend workshops and conferences
The Mental Health Association of Alameda County (MHAAC) is a respected non-profit organization committed to assisting individuals with mental health conditions and their families through various programs, including the Family Education and Resource Center (FERC) and the Family Partnership Program (FPP). We strive for a stigma-free world where individuals with mental health challenges and their families can thrive.

The Family Support Case Manager (CM) will respond to inquiries from the dedicated warmline, providing essential case management services to families supporting loved ones with mental health conditions. Utilizing a family-driven approach, the CM will offer culturally sensitive support during crises, assist families in completing necessary forms, and provide resources and referrals to appropriate services. The CM will also co-facilitate a monthly support group for African American family members and caregivers, ensuring they receive the necessary support and guidance.

ESSENTIAL JOB DUTIES

Under the supervision of the AAFOP Program Director, the Case Manager's responsibilities include, but are not limited to:
  • Responding to and logging calls received on the warmline for African American family members/caregivers
  • Conducting needs assessments and developing family-driven care plans as necessary
  • Providing case management services that connect families to community resources
  • Offering logistical support for AAFOP workshops and events
  • Building and maintaining positive relationships with African American service providers for effective referrals
  • Coordinating care with hospital/clinic staff to ensure culturally appropriate options are included in care plans
  • Conducting outreach events targeting the African American community to discuss mental health issues and gather community input
  • Engaging with community leaders to address mental health concerns within the African American community
MINIMUM QUALIFICATIONS
  • Personal experience as a family caregiver for someone with a mental health condition
  • Bachelor's Degree (preferably in social sciences)
  • At least 2 years of experience in case management
  • Experience working with the African American community
  • Proficiency in MS Office 365 applications, including Outlook, Word, Excel, and Teams
  • Strong written and verbal communication skills
  • Valid driver's license and access to a reliable vehicle
  • Proof of full Covid-19 vaccination and booster shots
  • Successful completion of a fingerprint background check
ADDITIONAL DESIRED QUALIFICATIONS
  • Experience supporting clients during crises
  • Understanding of Serious Mental Illness (SMI)
  • Familiarity with the Alameda County Behavioral Health Care System
  • Experience using virtual platforms for service delivery
HOURS OF WORK: Full-time (40 hours per week), Tuesday through Saturday

COVID CONSIDERATIONS: All staff must provide proof of Covid-19 vaccination and booster shots. Air purifiers are utilized in the office.

SALARY: $29.81 per hour (approximately $62,000 annually). Eligible for a pay increase after the introductory period.

The Mental Health Association of Alameda County is an equal opportunity employer, committed to diversity and inclusion in the workplace. We encourage applications from individuals of all backgrounds and experiences.