Front Desk Associate Part Time Monday to Friday PM

1 week ago


Bradenton, Florida, United States Planet Fitness Full time
About Us

At Planet Fitness, our mission is to provide a high-quality fitness experience in a welcoming, judgement-free environment. We're proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, with over 2,000 clubs and growing.

Our Culture

We're a company that values our employees and strives to create a supportive, engaging team that cares about bettering the health and wellbeing of our community. We believe in having fun at work while creating member experiences that consistently exceed their expectations.

The Role

We're seeking a Front Desk Associate to join our team. As a Front Desk Associate, you'll be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests. Your daily responsibilities will include greeting members and guests, assisting with questions and concerns, promoting our Judgement Free Zone, and resolving member concerns.

Responsibilities
  • Greet members and guests, and assist with check-in and any questions or concerns.
  • Promote our Judgement Free Zone by connecting with members on the club floor and offering assistance and support in their fitness journeys.
  • Resolve member concerns and escalate to a manager as needed.
  • Answer phones in a friendly manner and assist callers with their inquiries.
  • Perform membership-related functions, such as sign-ups, contact and billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
  • Perform prospective member calls and tours, assessing their membership needs.
  • Execute retail transactions with accuracy and drive sales goals.
  • Regularly clean and sanitize all exercise equipment and Black Card spa amenities, including communal spaces and assigned areas.
  • Ensure restrooms are clean and sanitized, stocked, and clutter-free, following the routine cleaning schedule.
  • Perform a comprehensive walk of all club areas, quickly fixing any safety or policy issues and addressing cleanliness concerns.
  • Promptly address maintenance and facility concerns, such as broken or missing equipment.
What We Offer
  • Free Black Card Membership
  • 401(K) and Roth Retirement Savings Plan
  • Employee perks and discounts
  • Engaging team-building competitions and social events
About You

We're looking for someone with 6-12 months of experience in a customer service environment. You'll need to be willing to become CPR/AED certified and have basic computer proficiency. If you're a quick learner, have strong communication skills, and are passionate about delivering exceptional customer experiences, we'd love to hear from you.



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