Personal Banker

2 weeks ago


Columbus, Ohio, United States Synovus Full time
Job Summary

Synovus is seeking a highly skilled and customer-focused Personal Banker to join our team. As a key member of our retail branch, you will be responsible for providing exceptional customer service, processing transactions, and promoting bank products and services to meet the needs of our customers.

Key Responsibilities
  • Customer Service: Proactively greet customers, establish rapport, and provide personalized service to ensure a positive banking experience.
  • Transaction Processing: Execute a variety of customer transactions, including cashing checks, processing withdrawals, and preparing official checks and money orders.
  • Account Management: Open and service accounts, interview loan applicants, and process and close loans in accordance with established policies and procedures.
  • Sales and Cross-Selling: Promote bank products and services, identify customer needs, and refer customers to branch team members and/or Synovus partners for cross-selling opportunities.
  • Operational Tasks: Balance cash drawers, count and package coins and currency, and perform other related duties as required.
Requirements
  • Education: High school diploma or equivalent.
  • Experience: 1+ years of experience in the banking industry, including cash handling, sales, and customer service.
  • Certifications: Successful registration and issuance of a unique identification number from the Nationwide Mortgage Licensing System (NMLS) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE ACT).
Preferred Qualifications
  • Familiarity with Synovus line of business partners: Knowledge of mortgage, private wealth management, and merchant services.
  • Knowledge of consumer lending: Familiarity with consumer lending products and services.

Synovus is an Equal Opportunity Employer supporting diversity in the workplace.


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