Relationship Banker
7 days ago
The Member Service Specialist at Telhio Credit Union will be responsible for delivering exceptional service to our members, providing personalized financial solutions, and building strong relationships with our community.
Key Responsibilities- Process financial transactions accurately and efficiently, including cash withdrawals, deposits, and loan payments.
- Process credit card payments and IRA/HSA transactions in our third-party portal.
- Inform members about products, services, and promotions, and cross-sell credit union products by answering inquiries and directing customers to lobby and partner representatives.
- Conform to all applicable Telhio policies, procedures, and regulations, and maintain member confidence by keeping information confidential.
- Balance cash drawers accurately and participate in dual-control functions to ensure security and compliance.
- Perform other tasks as requested by supervisors, including attending SEG events, making outbound calls, and assisting with branch servicing duties.
- Three or more years of member/customer service experience.
- Three or more years of financial services experience preferred.
- Effective oral and written communication skills.
- Excellent time management skills and attention to detail.
- Ability to work some Saturday hours and have a valid driver's license.
- Must be able to pass a background check, including credit, drug screen, bondability, and criminal background.
- Competitive pay and benefits, including medical, dental, and vision insurance.
- 401(k) plan with 6% matching and immediate vesting.
- Generous schedule for paid holidays, vacation, and personal time.
- Opportunity for personal career growth, continued education, and mentorship programs.
- Volunteer opportunities impacting the local community.
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Relationship Banker
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Relationship Banker
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Relationship Banker
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