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Operations and Performance Manager

2 months ago

Los Angeles, California, United States ICF Full time

About the Role

We are seeking an experienced Operations and Performance Manager to join our team at ICF. As a key member of our operations team, you will be responsible for developing and delivering a holistic strategy to focus on the coordination of analytics, reporting, research, organization, and process efficiency between multiple large portfolios.

Key Responsibilities

  • Develop and maintain portfolio-level performance forecasts and trend analysis
  • Coordinate with program managers to ensure all activities related to quality program delivery are executed
  • Present performance metrics to internal and external stakeholders
  • Ensure that programs are performing as expected and explain forecasted variances
  • Collaborate with program managers to ensure all activities related to quality program delivery are executed
  • Manage operations for the implementation of client portfolios (residential and commercial/industrial programs)

Requirements

  • Bachelor's degree in Business Management, Economics, Energy Resources, Policy, Engineering, or related field
  • 5+ years of experience developing, designing, or administering successful energy efficiency or demand response programs
  • 2+ years of experience managing complex cross-functional teams to achieve high levels of production, meet tight deadlines, and deliver compliant quality work products

Preferred Qualifications

  • Knowledge of the utility and energy efficiency, demand response, and distributed energy resource programs and markets
  • Certifications related to operational excellence (PMP, Six Sigma, etc.) and/or industry-specific certificates (LEED, BPI, RESNET, etc.)
  • Professional affiliations including, but not limited to: AESP, ACEEE, AEE, CEDMC, SWEEP, Efficiency Exchange, CCEC, CalCCA

What We Offer

  • Flexible workplace arrangements
  • Work-life balance
  • Employee wellbeing programs
  • Donation matching
  • Volunteer opportunities
  • Education Reimbursement
  • Retirement Planning
  • 401k matching
  • Mentorship Programs
  • Free access to professional development resources