Customer Service Coordinator I

7 days ago


Chambersburg, Pennsylvania, United States Helen of Troy Full time
Job Description

We are seeking a skilled Customer Service Coordinator I to join our team at Helen of Troy. This role is based in Chambersburg, PA, and involves a hybrid work model with 3 days onsite and 2 days remote.

About the Role

This is a customer-focused position that requires excellent communication skills, both written and verbal. The ideal candidate will have experience working in a fast-paced environment, handling multiple tasks simultaneously, and meeting deadlines. As a Customer Service Coordinator I, you will be responsible for:

  • Auditing, preparing, and processing manual, EDI, and internet orders.
  • E nsuring customers' expectations are met and enforced by the Warehouse, Accounts Receivable, EDI, and the Marketing Departments.
  • Fulfilling sales business needs by accurately processing sales orders in the most efficient and cost-effective way, while maintaining customer expectations and demands.

You will be required to communicate order information to customers and/or Sales Representatives via phone calls, e-mails, TEAMS, and ticketing systems. Additionally, you will need to track shipments to ensure timely delivery by our carriers and update trackers as required.

Required Skills and Qualifications

To be successful in this role, you will need:

  • Excellent oral and written English communication skills.
  • Good multi-tasking skills, teamwork skills, and time management skills.
  • Good organizational skills.

The following qualifications are also essential:

  • A high school diploma or general equivalency diploma.
  • 2+ years of related experience.
  • Typing 40 WPM.
  • Proven experience filing, data entry, document control, faxing, and copying.
  • Experience with Excel, Word, Outlook, PowerPoint, Acrobat, Java, and Win Zip.
  • Warehouse knowledge, including order picking, shipping/receiving, bar code scanning, Bill of Lading, invoicing, and inventory.
  • Accounts Receivable knowledge, including invoicing, collections, forecasting, item master, managerial, and financial reporting.
  • Authorization to work in the United States on a full-time basis.
Benefits

Helen of Troy offers a competitive salary plus bonus, healthcare, dental, vision, paid holidays, paid parental leave, 401(k) with company match, basic life insurance, short-term disability (STD), long-term disability (LTD), paid time off (PTO), paid charitable (volunteer) leave, and educational assistance.

About Us

Helen of Troy is an Equal Opportunity/Affirmative Action Employer. We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture, and background. We do not discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, gender identity, age, marital status, disability, protected veteran status, or any protected basis.



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