Technical Service Representative

7 days ago


Chambersburg, Pennsylvania, United States Pomeroy Technologies Full time

Pomeroy Technologies is seeking a highly skilled Technical Service Representative to join our team. As a Technical Service Representative, you will be responsible for delivering exceptional customer service and ensuring timely resolution of technical issues.

Key Responsibilities:

  • Troubleshoot and Repair IT Hardware: Troubleshoot and repair failed IT hardware in retail store and office settings, ensuring minimal downtime and optimal system performance.
  • Inventory Management: Maintain accurate inventory records, ensure proper usage of service parts, and adhere to inventory control practices and standards.
  • Customer Service: Provide exceptional customer service, ensuring customers are satisfied with the support provided.
  • Service Call Management: Manage service calls efficiently, ensuring timely resolution and maintaining high SLA achievement.
  • Vehicle Maintenance: Maintain company-provided vehicles in accordance with manufacturer-recommended maintenance schedules.
  • Safety and Compliance: Focus on safety at all times, including maintaining a safe driving record, and adhere to company policies and procedures.

Required Skills and Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • At least 2 years of experience in technical support or a related field.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and as part of a team.

Benefits:

  • A competitive salary: $65,000 - $80,000 per year.
  • Ongoing training and professional development opportunities.
  • A comprehensive benefits package, including health, dental, and vision insurance.
  • A generous paid time off policy.

About Pomeroy Technologies:

Pomeroy Technologies is a leading provider of IT services and solutions. We are committed to delivering exceptional service and supporting our customers' technology needs.



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