Quality Assurance Program Manager

2 weeks ago

Baltimore, Maryland, United States ecisolutions Full time
Quality Assurance Program Manager

ECI Software Solutions is seeking a highly skilled Quality Assurance Program Manager to drive software and software development process improvement across the organization. As a key member of our team, you will be responsible for developing and supporting the planning, design, and execution of best-in-class processes, tooling, and practices for our global product line.

Key Responsibilities:
  • Develop and implement quality processes and standards across the organization
  • Lead the initiative to define quality KPIs for the entire organization and support divisions in defining specific quality metrics and thresholds
  • Participate in conversations with personnel across the division to understand and resolve issues originating from QA initiatives
  • Actively participate in quality improvement programs, foster strategic operations to reduce technical debt, and guide product teams to define appropriate metrics
  • Lead SDLC and PDLC sessions pertaining to quality assessment and improvement and work with executive leadership at the division and corporate level
  • Identify common QA activities across the organization and develop QA automation practices, guidelines, and frameworks that can be shared across the organization
  • Support the implementation and maintenance of QA standards and audits across the organization and develop a Quality Management System for ECI Solutions
  • Effectively manage vendor relationships
Requirements:
  • At least 7 years of experience in software quality assurance
  • Bachelor's degree in computer science, information systems, or a related field
  • Proven track record for transitioning teams and software products from manual to automated testing
  • Familiarity with QA Automation Frameworks with demonstrable knowledge
  • Familiarity with Scenario Based Testing using Behavior Driven Development (BDD) and/or Test-Driven Development
  • Good understanding of automated testing metrics and methodologies (code coverage, unit testing, integration testing, etc.)
  • Has prior experience managing and supporting Device and User Interface testing using frameworks like BrowserStack, AWS Device Farm or others
  • Has in-depth understanding of introducing automation for Regression Testing
  • Has prior experience using tools like Selenium WebDriver for web-based application testing / TestComplete for UI Functional Testing
  • Has prior experience using Postman / Insomnia for API testing
  • Good understanding of using Jira for Agile Project Management and Git for source code management
  • Has prior experience supporting an organization-wide Quality Management System, but also has awareness and empathy towards products and divisions needing to enhance their processes to support specific standards and certifications
  • Good understanding of procedures for de-identifying test data, when obtained from real data
  • Good understanding of QA Tools like Zephyr Scale for test management and execution
  • Good understanding of specialized testing tools like LoadNinja, SwaggerHub etc.
  • Good understanding of observability tools and deriving best practices from the data obtained through these tools
  • Certifications from leading Quality Assurance / Agile Process bodies (e.g., ASTQB, ISTQB, Certified SCRUM Master, SAFe Certifications)
  • Background in developing QA processes for ERP software or eCommerce solutions
  • Familiarity in transitioning QA practices for monolith into QA practices for microservices

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