Quality Assurance Manager
1 day ago
Transdev is a leading provider of transportation services, operating in 19 countries and employing over 110,000 team members. Our mission is to empower the freedom to move every day through safe, reliable, and innovative solutions that serve the common good.
Job Title: Quality Assurance ManagerWe are seeking a highly skilled Quality Assurance Manager to join our team at our MTA location in Baltimore, MD. As a Quality Assurance Manager, you will be responsible for managing the Quality Assurance function for MTA and acting as a central point of contact for quality needs across the location.
Key Responsibilities:- Ensure adherence to timeliness requirements for response, resolution, and reporting of complaints and grievances.
- Update and report activity to the management staff in a consistent and timely manner.
- Oversight of all data gathering, reconciliation, and reporting.
- Ensuring that all submittals are accurate and submitted on time in accordance with the contract.
- Performing random audits of maintenance DVIR and quality checks of all records within the department.
- Performing random audit checks of contractor performance, i.e., Wash logs, fuel logs, etc.
- Performing random audits with Safety Manager of Department requirements, i.e. D&A Compliance, BOCT Logs and timely updates, etc.
- Organizing systematic data collection and analysis in concert with other departments.
- Providing necessary data and information to assist with monitoring and coordination of quality improvement, credentialing, and service outcomes.
- Monitoring and evaluating system data to determine contractor compliance; writing comprehensive contractor oversight reports.
- Monitoring driver schedule adherence and on-time performance; monitoring operator skills and appearance; performing operator credential checks.
- Bachelor's Degree is required.
- At least 3 years of public transit experience is required.
- At least 3 years of QA/QC Management experience is required.
- Must have experience with quality metrics reporting.
- Trapeze software experience is required.
- Computer literate/proficient in Microsoft suite.
- Excellent written and verbal communication skills, as well as interpersonal skills.
- Must be able to effectively communicate with all levels of management including external partners.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
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