Customer Service Manager

3 weeks ago


North Berwick, Maine, United States Andrew Peschong - State Farm Agent Full time
Job OverviewAs a Customer Service Manager with Andrew Peschong - State Farm Agent, you will play a key role in delivering exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will have the opportunity to enhance your career while resolving customer inquiries, collaborating with our agency team, and anticipating the needs of our community members.

We are seeking a dedicated and customer-focused individual who is eager to grow with our agency. If you are a strong communicator with a passion for delivering exceptional customer service, we encourage you to apply.

Key Responsibilities
  • Establish and maintain strong customer relationships through regular follow-ups and communication.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-centric approach to educate customers about insurance options and provide personalized recommendations.
  • Collaborate with our agency team to ensure seamless communication and efficient resolution of customer issues.
Requirements
  • Dedicated to delivering exceptional customer service.
  • Excellent communication and interpersonal skills to effectively relate to customers and colleagues.
  • Proactive problem-solving skills to anticipate and resolve customer issues.
Benefits
  • Competitive hourly pay plus commission/bonus opportunities.
  • Paid time off (vacation and personal/sick days).
  • Health benefits.
  • Valuable career-building experience and opportunities for advancement within our agency.


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