Technical Support Specialist

3 weeks ago

Cleveland, Ohio, United States Sherwin-Williams Full time
Job Title: Technical Supporter

Job Summary:

The Technical Supporter role is responsible for providing technical support for software-as-a-service (SaaS) and enterprise-wide applications necessary for the collection, retrieval, accessibility, and usage of data for internal department planning and activities.

Key Responsibilities:

  • Assist in developing and identifying design considerations and business impacts needed for configuration
  • Organize and provide data for internal department planning and activities
  • Perform basic configuration, setup, and updating of applications
  • Assist in loading data into established tables, fields, and system databases
  • Research and propose approaches to define governance standards and processes for data input, structures, and storage mechanisms
  • Build reports that facilitate business management and staff decisions
  • Set up user access and assist in training users on the applications
  • Provide suggestions for changes in applications development, maintenance, and system standards
  • Facilitate collaboration with client stakeholders and external vendors to provide support for enterprise-wide applications

Requirements:

  • Bachelor's degree in Computer Science or Information Technology, or in lieu of a degree, at least 3 years of experience in enterprise-wide software support
  • Certifications in ITIL, Microsoft, and/or Oracle
  • 2-4 years of experience in enterprise-wide software support with in-depth knowledge of software development methodologies
  • Knowledge of enterprise-wide applications and software platforms
  • Experience with software-as-a-service (SaaS) and enterprise-wide systems
  • Experience in configuring and setting up various enterprise-wide applications
  • Experience in database management and maintenance
  • Knowledge of data management best practices and quality control processes
  • Experience in Oracle ERP or Oracle SaaS project implementation, testing, and deployment

Work Environment:

This position is eligible to work in the office three days a week and has the option to work remotely two days a week.

Equal Employment Opportunity:

Sherwin-Williams is an equal employment opportunity employer and welcomes applications from qualified individuals with disabilities and Protected Veterans.

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