Care Coordinator

3 days ago

Phoenix, Arizona, United States One Medical Full time
About the Role

We are seeking a highly skilled and compassionate Field Care Coordinator to join our High Risk team at One Medical. As a Field Care Coordinator, you will play a critical role in supporting our patients with care outside of the traditional clinic setting, providing telehealth services and facilitating seamless transitions of care.

Key Responsibilities

  • Facilitate telehealth visits in patients' homes, using technology to ensure providers have a complete view of the living situation and to ensure patients understand their care plan.
  • Conduct standard patient assessments and documentation to facilitate a complete visit by the treating provider in the home.
  • Clinical duties may include providing best-in-class telehealth setup services, performing and assisting with extended scope duties such as clinician-guided physical exams, health status screenings, non-blood specimen collection, spirometry, retinopathy, EKGs, and vitals.
  • Coordinate care with patients, families, and other outside care teams (specialists, home health, etc.) as needed.
  • Assist patients and their families to fully participate in healthcare services, as well as navigate and use community services or other resources in support of their goals.
  • Participate in the daily operations of the High Risk Care Team, including answering incoming phone calls, responding to emails, and facilitating supports for transitions of care services.
  • Teach patients and family members to connect with their care teams via technology.

Requirements

  • At least 1 year of experience as a Medical Assistant is required.
  • At least 1 year of experience working in home-based healthcare services or senior living care settings is preferred.
  • Graduated from a Medical Assistant Program that is accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) or completed relevant Medical Assistant training by any branch of the armed forces or a certified medical assistant certification.
  • Certified Medical Assistant (MA) and Basic Life Support (BLS) preferred or ability to obtain certification within 6 months of hire required.
  • Strong written and verbal communication skills; Spanish speaking is a plus.
  • A proven track record of persisting through change, demonstrating a forward-thinking perspective when under pressure, and consistently stepping up to take action on challenges.
  • A proven ability to build rapport and trust with patients or customers, while delivering individualized, human-centered, customer-focused care.
  • Clinical skills in performing basic vitals and clinical assessments preferred.
  • Proficiency in computer technology and video platforms such as typing, navigating the internet, meeting over Zoom, and using multiple software systems simultaneously; experience with Mac iOS, Google Suite preferred.
  • Must have access to an independent means of safe and reliable transportation as well as the ability to travel house to house throughout the day; mileage will be reimbursed at the IRS/Federally established rate.

Benefits

We offer a comprehensive benefits package, including paid sabbatical after 5 and 10 years, Employee Assistance Program, competitive Medical, Dental, and Vision plans, free One Medical memberships for yourself, your friends, and family, pre-tax commuter benefits, PTO cash outs, 401K match, opportunity to participate in company equity programs, credit towards emergency childcare, extra contributions toward maternity and paternity leave, paid Life Insurance, and Disability insurance.

Work Environment

This is a full-time role with shifts generally taking place between 8:00am-5:00pm (Monday through Friday) based in Phoenix, Arizona, traveling in East Valley, Sun Lakes, Mesa, and other areas. Flexibility to travel throughout the day to patient homes in the Phoenix area and work in a variety of Phoenix offices based on assignment. Mileage will be reimbursed at the IRS/Federally established rate.

Compensation

The base compensation range for this role is $23.00 per hour to $25.00 per hour. However, actual compensation packages are based on several factors that are unique to each candidate. These factors include, but are not limited to, job-related knowledge and skill set, depth of experience, certifications, and/or degrees, and specific work location.

Equal Opportunity Employer

One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

E-Verify

One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster (English/Spanish) and Right to Work Poster (English/Spanish) for additional information.

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