Lead Barista
7 days ago
Job Summary:
We are seeking a highly skilled and experienced Lead Barista to join our team at Newport Beachside Hotel & Resort. As a Lead Barista, you will be responsible for crafting high-quality coffee beverages and food items while providing exceptional customer service and creating memorable experiences for our guests.
Responsibilities:
- Train and Develop Team Members: Provide guidance and support to our barista team to ensure they have the skills and knowledge needed to deliver exceptional customer service and high-quality beverages.
- Inventory Management: Complete inventory tasks to ensure we have the necessary supplies and ingredients to meet customer demand.
- Food and Beverage Preparation: Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients.
- Upselling and Customer Service: Upsell additional items such as pastries, snacks, or merchandise, and engage with customers to understand their needs and preferences.
- Team Collaboration: Work collaboratively with the barista team to create a welcoming and efficient work environment.
- Cleanliness and Organization: Maintain a clean and organized work area, including the coffee machines and equipment.
- Health and Safety: Follow health and safety guidelines to ensure the quality and freshness of our products.
Qualifications:
- Previous Experience: Previous experience as a Lead Barista or in a similar role is preferred.
- Coffee Knowledge: Knowledge of coffee brewing techniques and equipment is essential.
- Customer Service: Excellent customer service skills and ability to work in a fast-paced environment.
- Attention to Detail: Attention to detail and ability to maintain a clean and organized work area.
- Scheduling: Ability to work a flexible schedule, including weekends and holidays.
- Adaptability: Willingness to learn and adapt to new recipes and techniques.
- Cash Handling: Prior cash handling experience is a plus.
Benefits:
- Medical Coverage: Multiple tiers of medical coverage are available.
- Dental and Vision: Dental and vision coverage are also available.
- Teledoc: 24/7 teledoc service is available for team members and their families.
- Pet Insurance: Pet insurance is available for team members and their families.
- Hotel Discounts: Team members and their families are eligible for hotel discounts.
- Tuition Reimbursement: Tuition reimbursement is available for team members pursuing higher education.
- Paid Time Off: Paid time off, including vacation, sick, bereavement, and holidays, is available.
- 401K Match: A 401K match is available for team members.
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