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Customer Service Representative

2 months ago

Hackensack, New Jersey, United States EMERGEORTHO, P.A. Full time

Job Summary:

EmergeOrtho, P.A. is committed to delivering exceptional musculoskeletal care to our patients. As a Call Center Specialist, you will play a vital role in ensuring seamless communication and service delivery.

Key Responsibilities:

  • Manage all incoming calls and direct them to the appropriate personnel or departments.
  • Schedule and reschedule services, as well as assist with related administrative tasks.
  • Provide exceptional customer service, responding to inquiries and resolving issues in a timely and professional manner.
  • Collaborate with cross-functional teams to ensure efficient service delivery and patient satisfaction.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Proficiency in using computer systems and software applications.

What We Offer:

A dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.