Sales Associate

3 days ago


Forest Lake, Minnesota, United States Ace Hardware Full time
Job Summary

The Sales Associate will play a vital role in providing exceptional customer service and ensuring a positive shopping experience for our customers. This individual will be responsible for assisting with the receiving, stocking, and pricing of merchandise, as well as maintaining a clean and orderly store environment.

Key Responsibilities
  • Customer Service:
    • Provide a positive representation of Forest Lake Ace Hardware
    • Proactively assist customers in solving problems
    • Greet customers entering and throughout the store
    • Thank customers when finished and when they are leaving the store
    • Possess a friendly outgoing demeanor; work well with customers as well as associates
    • Ensure all pages and calls are answered promptly, courteously and effectively
    • Forward any customer complaint that cannot be handled to a member of management
    • Possess strong product knowledge and knowledge of store layout and location of products
    • Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time
  • Store Operations:
    • Assist in creating a positive, professional and safe work environment
    • Assist with receiving, checking in and stocking of merchandise throughout the store
    • Assist with maintaining back stock levels
    • Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area
    • Assist with providing a clean and orderly sales floor, including end caps and ad merchandise
    • Assist with merchandise resets through the store
    • Provide assistance to Department Specialists, i.e. price changes, special orders
    • Ensure signage is current throughout the store
    • Operate forklift with proper training
    • Communicate any Store Support Center issue to General Manager for follow up
    • Communicate any merchandising, cost control or sales idea to General Manager
    • Participate in store meetings
    • Be professional in appearance and actions
Requirements
  • High School or GED equivalent
  • Formal retail experience preferred
  • Physical Demands: Standing, walking, lifting (up to 25lbs) and climbing

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