Customer Service Representative

2 days ago


Kissimmee, Florida, United States Mindful Behavioral Healthcare Full time
Job Overview

We are seeking a dedicated customer service professional to join our team at Mindful Behavioral Healthcare. The ideal candidate will handle inbound and outbound calls, provide excellent customer service, and assist with inquiries and issue resolution.

This is a full-time position that requires strong communication skills, including Spanish language proficiency. The successful candidate will be responsible for answering daily telephone calls professionally, providing general information about the practice and its services, and scheduling patient appointments.

  • Main Responsibilities:
  • Answer daily telephone calls professionally and provide general information about the practice and its services.
  • Schedule patient appointments, cancel and reschedule appointments as needed.
  • Check voicemail messages and respond or redirect callers accordingly.
  • Ensure all referrals are scanned into electronic medical records promptly.
  • Document all call information according to standard operating procedures.
  • Perform other related duties as assigned by immediate supervisor or designee.

Requirements:

  • Strong communication skills, including Spanish language proficiency.
  • Excellent customer service skills with ability to handle difficult customers professionally.
  • Proficiency in using computerized systems for data entry and information retrieval.
  • Familiarity with medical terminology or experience in a medical office is advantageous.
  • Ability to navigate phone systems efficiently and follow phone etiquette guidelines.

Benefits:

  • 401(k) plan with company matching.
  • Dental insurance.
  • Disability insurance.
  • Flexible schedule.
  • Health insurance.
  • Life insurance.
  • Paid time off.
  • Paid training.
  • Vision insurance.

Schedule:

  • 8-hour shift.
  • Monday to Friday.

Experience:

  • Call center: 1 year (Preferred).
  • Customer service: 1 year (Preferred).

This position requires the individual to undergo and pass an L2 Background check through AHCA before their first day of employment. Estimated salary: $45,000 - $55,000 per year.



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