Customer Service Representative

3 weeks ago


Kissimmee, Florida, United States Bill Pancake - State Farm Agent Full time
Business Synonyms and Phrasing

We're looking for a skilled professional to join our dynamic team as an Office Representative. In this role, you'll have the opportunity to help us grow our business through engaging conversations and delivering exceptional customer experiences.


Key Responsibilities
  1. Deliver outstanding customer service, addressing queries related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  2. Utilize a customer-centric approach to educate customers about insurance options.
  3. Identify and pursue new business opportunities, schedule appointments, and promote suitable products and services.
  4. Maintain a high level of motivation and dedication to achieving success daily.

Essential Skills and Qualifications
  • A proven track record of meeting sales targets is advantageous.
  • A passion for marketing products and services aligned with customer needs is essential.
  • Superb communication skills, both written and verbal, are required.
  • Candidates with excellent interpersonal skills and a self-driven attitude are highly sought after.
  • Familiarity with various software applications, particularly Windows, is necessary.
  • A strong sense of pride in delivering accurate and timely work is expected.
  • Ability to collaborate effectively within a team and manage multiple tasks is crucial.
  • Conducting interviews in the office is mandatory.
  • Bilingualism in Spanish is highly desirable.


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