Customer Service Representative

4 days ago


Kissimmee, Florida, United States EZCORP Full time
Compensation: The estimated salary for this role is $13-$14 per hour, based on experience. As a member of our customer service team, you will have the opportunity to interact with customers daily, helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more.

This role will give you the opportunity to grow your skills by entering our Pawnbroker Certification Program and earn an additional $1/hour. You will also have the chance to excel and explore opportunities to promote to the Lead Pawnbroker (Shift Manager) position or apply for a Store Manager in Training position which includes a 12-week training program to build the foundation to run your own store.

We offer a structured career path to give you an opportunity to enhance your skills in a fun and fast-paced environment. Our positions offer competitive pay based on experience with an opportunity to quickly increase your pay and position. In addition to a great career, here are some of the other things we offer our Team Members:
  • Free Health Insurance*
  • Competitive Wages
  • Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
  • Great Working Hours
  • 401(k) with Company Match
  • Generous Paid Time Off
  • Holiday Pay
  • Store Discount

Responsibilities:

As a member of our customer service team, you must be self-motivated with a positive and outgoing personality and a strong work ethic. Excelling at customer service and relationship building will take you far in your career with EZCORP. Additional responsibilities include:
  • Providing excellent customer service by greeting customers, interacting with customers in person and on the phone
  • Processing sales, loans, and extensions
  • Performing opening and closing store duties


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