Network Operations Specialist

1 week ago


Rogers, Arkansas, United States TeleComp Full time
Job Summary:

The Systems Administrator will play a crucial role in supporting our internal IT operations, ensuring the smooth functioning of our network infrastructure, and assisting the IT director in managing our data centers. This role will possess a strong troubleshooting aptitude, solid networking concepts, and excellent communication skills. This position will also provide technical assistance to approximately 100 users across multiple offices.

Key Responsibilities:

Provide timely and effective technical support to end-users.
Troubleshoot hardware, software, and network issues to resolution.
Assist users with Microsoft 365 services, ensuring optimal productivity.
Collaborate with the IT director to maintain and optimize the network infrastructure.
Assist in the management and maintenance of three data centers.
Implement and monitor security measures to safeguard the company's IT assets.
Utilize ConnectWise for ticketing and workflow management.
Administer Sophos security products, ensuring a secure IT environment.
Stay updated on the latest features and best practices for ConnectWise and Sophos.
Demonstrate a conceptual and practical understanding of networking principles.
Assist in the configuration and troubleshooting of routers, switches, and firewalls.
Communicate effectively with end-users, colleagues, and external vendors.
Maintain thorough and accurate documentation of IT processes and configurations.
Collaborate with the IT director to create and update standard operating procedures (SOPs).

Requirements:

Proven experience in a Systems Administrator or junior system administrator role.
Strong troubleshooting skills with the ability to analyze and resolve technical issues.
Knowledge of ConnectWise, Sophos security products, and Microsoft 365 services.
Conceptual and practical understanding of networking principles.
Excellent organizational and multitasking abilities.
Strong verbal and written communication skills and ability to effectively present information using a consultative approach.
Ability to work independently and collaboratively in a team environment.

Working Conditions:

This position requires normal working conditions in an office environment absent extreme factors. Evening and weekend work may be required to meet work demands. Some travel may be required.

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