IT Support Specialist

4 days ago


Clinton, Mississippi, United States Next Step Innovation Full time
About Next Step Innovation

We are a leading provider of managed services, dedicated to delivering exceptional support and innovative solutions to our clients.


Compensation Package

The salary for this position is estimated to be $30,000 per year, with a comprehensive benefits package including medical, dental, 401K, vision, supplemental insurance, and generous vacation time.


Job Responsibilities
  • Troubleshoot complex user issues and resolve problems in a timely and professional manner.
  • Deploy new systems and maintain existing infrastructure to ensure seamless operations.
  • Interact directly with customers to understand their needs and provide tailored solutions.

Requirements
  • 1+ years of experience in multi-customer technical support.
  • Ability to document and explore new customer environments effectively.
  • Excellent communication and interpersonal skills, with a strong focus on customer satisfaction.

Professional Development Opportunities

We encourage our employees to pursue professional development and obtain relevant certifications, ensuring they stay up-to-date with the latest technologies and best practices.



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