Guest Services Director
2 weeks ago
We are seeking a highly skilled Guest Services Manager to join our team at Topgolf. As a key member of our operations team, you will be responsible for ensuring that our guests receive exceptional service and have an unforgettable experience.
Key Responsibilities- Supervise and coach a team of service professionals to deliver best-in-class service
- Develop and implement strategies to drive associate engagement and retention
- Uphold operating standards and ensure guest safety and satisfaction
- Manage the operational duties of the department, including staffing and scheduling
- Delegate tasks and follow up on their completion
- Demonstrate Topgolf's core values: Fun, One Team, Excellence, Edgy Spirit, and Caring
- Leverage business metrics and trends to drive performance and maximize profit and revenue
- 5+ years of experience in restaurant, hotel, or golf course management, with at least 1 recent year as an Assistant General Manager or General Manager
- High school diploma or equivalent
- Excellent communication, time management, and organization skills
- Ability to work on a team and in extreme weather conditions
- Availability to work varied shifts, including evenings, weekends, and holidays
- Ability to stand and walk for long periods of time, including maneuvering up and down stairs
- Ability to obtain required licenses and certifications for your location
Topgolf is a global sports and entertainment community that is committed to equal opportunity and preventing discrimination and harassment. We offer a dynamic and inclusive work environment, competitive compensation, and opportunities for professional growth and development.
We are an equal opportunity affirmative action employer and participate in E-Verify. We do not accept unsolicited agency resumes and will not pay fees for unsolicited agency resumes.
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