Front Desk Representative

8 hours ago


Norwood, Massachusetts, United States Goldfish Swim School - Norwood Full time
Job Opportunity at Goldfish Swim School - Norwood

We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Representative at our Goldfish Swim School location in Norwood, MA.

Job Summary:

The Front Desk Representative will be responsible for providing exceptional customer service, processing sales and registrations, and representing the company in a positive image. This role is ideal for someone who enjoys working in a fast-paced environment and is passionate about delivering outstanding service to our members and guests.

Key Responsibilities:
  • Greets visitors and checks students in on our computer system.
  • Discusses membership options with prospective families and registers new students.
  • Answers incoming phone calls and emails in a professional manner, directing inquiries and messages to the proper staff member.
  • Assists members with purchases of merchandise and vending.
  • Prepares student schedules for instructors and schedules private parties.
  • Resolves customer concerns/complaints using a professional approach and follow-up.
  • Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.
Requirements:
  • High school diploma or GED required. Some college preferred.
  • One year of previous customer service and/or administrative office experience.
  • Intermediate computer skills required with knowledge using Microsoft Office.
  • Excellent interpersonal communication and organizational skills.
Work Environment:

While performing this job, the employee is sometimes exposed to heat and humidity. Noise level is usually moderate.



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