Current jobs related to Customer Service Operations Supervisor - Sacramento, California - Umpqua Bank

  • Customer Service Supervisor

    18 hours ago

    Sacramento, California, United States The Contractor Consultants Full time

    The Contractor Consultants is seeking a Customer Service Supervisor to oversee and optimize our customer service and dispatching operations. This leadership role ensures smooth scheduling, efficient technician dispatching, and outstanding customer experiences.About the RoleAs a Customer Service Supervisor, you will be responsible for:Team Leadership:...

  • Supervisor Customer Service

    8 hours ago

    Sacramento, California, United States Horizon Air Full time

    Company: Horizon Air The Team: Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our managerial teams set the strategies and operational plans to ensure the success of our company. Our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for...

  • Senior Aviation Customer Service Supervisor

    6 days ago

    Sacramento, California, United States Modern Aviation Full time

    About This RoleThe Assistant Customer Service Manager will play a critical role in delivering a seamless, customer-focused experience at Modern Aviation. This position is responsible for driving exceptional service standards while optimizing overall operational performance.Main Tasks:Supervise and mentor Customer Service Supervisors and Representatives,...

  • Customer Service Operations Manager

    6 days ago

    Sacramento, California, United States Modern Aviation Full time

    About the JobThis role is responsible for driving exceptional service standards while optimizing overall operational performance. Collaborating closely with the Operations Manager and the Line Service Department, the Assistant Customer Service Manager plays a critical role in delivering a seamless, customer-focused experience.Key Responsibilities:Directly...

  • Supervisor Operations

    7 days ago

    Sacramento, California, United States Susan's House & Cleaning Office Service Full time

    Job Description Job Description We are seeking a Supervisor Operations to become an integral part of our team You will coordinate and oversee the organization's daily operations.Responsibilities:Manage and improve operational practicesAllocate resources and materials to meet project deadlinesTrack and forecast operational trends and analysisProvide daily...

  • Airport Operations Supervisor

    3 days ago

    Sacramento, California, United States Modern Aviation Full time

    Key Responsibilities:Direct management of FBO Line Supervisors, Customer Service Supervisors, and indirect management of operational employeesDeveloping and maintaining site practices and procedures that promote a safe and profitable work environmentRecruitment, interview, and oversight of new team membersEnsuring adequate resources and inventory for safe...

  • HVAC Operations Supervisor

    32 minutes ago

    Sacramento, California, United States The Contractor Consultants Full time

    About The Contractor Consultants">">Job Title: CSR/Dispatcher SupervisorCompany Name: CABS Heating & Air ConditioningWe are a responsible, modern company that strives to do our part in taking care of the planet by educating our community on how to cut energy consumption without sacrificing home comfort. Our ethical practices and top-quality services instill...

  • Supervisor of Customer Support

    15 hours ago

    Sacramento, California, United States The Contractor Consultants Full time

    The Contractor Consultants is looking for an experienced Supervisor of Customer Support to lead our customer service team. This role involves overseeing daily scheduling and dispatching of HVAC technicians to ensure smooth operations and outstanding customer experiences.About The RoleIn this leadership position, you will be responsible for supervising and...

  • Customer Service Supervisor

    3 days ago

    Sacramento, California, United States Lolli & Pops Full time

    About UsLolli & Pops is an equal opportunities employer committed to diversity and inclusion. We value talented individuals who share our passion for providing exceptional customer experiences. As a Service Lead, you will be an integral part of our leadership team, driving business growth and improving customer satisfaction. This role requires strong...

  • Customer Service Supervisor

    4 days ago

    Sacramento, California, United States American Woodmark Full time

    Job Description PURPOSE: To manage the midsize to large customer service support function at the builder center location by supervising the order entry and order processing function and coordinating and scheduling field service and providing administrative support to field superintendents and all customers/clients. ESSENTIAL FUNCTIONS: ...

  • Retail Operations Supervisor

    20 hours ago

    Sacramento, California, United States Walmart Full time

    **About the Role:**We are looking for a Retail Operations Supervisor to join our team. In this role, you will be responsible for overseeing the daily operations of our front-end department, ensuring that all customers receive an exceptional shopping experience.**Key Responsibilities:**Supervise and train staff on store policies, procedures, and...

  • Transportation Services Supervisor

    4 days ago

    Sacramento, California, United States MV Transportation Full time

    About the RoleWe are seeking an experienced Road Supervisor to join our team at MV Transportation. As a key member of our operations team, you will play a critical role in ensuring the safety and service excellence of our customers.ResponsibilitiesOperational Oversight: Monitor street operations to ensure compliance with client and local policies,...

  • Supervisor of Dietetic Operations

    4 days ago

    Sacramento, California, United States University of California- Davis Health Full time

    About the RoleWe are looking for a highly motivated and organized Supervisor of Dietetic Operations to join our team at the University of California-Davis Health. In this role, you will be responsible for supervising dietetic assistants, overseeing the daily functions of the diet office, and maintaining the integrity of data for food items, recipes, and...

  • Dispatch Operations Supervisor

    15 hours ago

    Sacramento, California, United States The Contractor Consultants Full time

    Dispatch and Customer Support LeadershipThe Contractor Consultants seek a dedicated CSR/Dispatcher Supervisor to lead our customer service and dispatching operations. As a key member of our team, you will oversee daily scheduling and dispatching, ensuring efficient technician deployment and outstanding customer experiences.We pride ourselves on being...

  • Customer Service Leadership Role

    24 hours ago

    Sacramento, California, United States Modern Aviation Full time

    About the JobModern Aviation is seeking an experienced and results-driven professional to fill the role of Assistant Customer Service Manager. This position offers a unique opportunity to join a dynamic and growing company and make a significant impact on our customer service operations.The ideal candidate will have a proven track record of leadership and...

  • Customer Service Operations Manager

    3 days ago

    Sacramento, California, United States Modern Aviation Full time

    Job OverviewModern Aviation is a rapidly growing company in the fixed-based operator sector, with a focus on building a national FBO network. As an Assistant Customer Service Manager, you will play a critical role in ensuring exceptional service standards while optimizing overall operational performance.This position requires strong leadership and...

  • Ramp and Customer Service Leader

    5 days ago

    Sacramento, California, United States GAT Airline Ground Support Full time

    Job Overview:The Ramp and Customer Service Leader will be responsible for overseeing the operations of GAT Airline Ground Support's ground support equipment and customer service teams.This includes conducting regular inspections of facilities and equipment, investigating incidents, and implementing corrective actions.The ideal candidate will have a strong...

  • Customer Service Representative

    2 weeks ago

    Sacramento, California, United States City of Sacramento California Full time

    With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice. Customer Service, Customer Service Representative, Service Assistant, Representative, Education, Equipment,...

  • Customer Service and Dispatch Team Leader

    4 hours ago

    Sacramento, California, United States The Contractor Consultants Full time

    Career Opportunities at The Contractor Consultants">">Job Title: CSR/Dispatcher SupervisorCompany Name: CABS Heating & Air ConditioningThe Contractor Consultants, a respected residential HVAC company in the West Sacramento area, is seeking an experienced CSSR/Dispatcher Supervisor to oversee and optimize our customer service and dispatching operations. This...

  • Customer Service Manager

    20 hours ago

    Sacramento, California, United States The Contractor Consultants Full time

    Customer Service and Dispatch ExcellenceCABS Heating & Air Conditioning is seeking a seasoned CSR/Dispatcher Supervisor to oversee the smooth operation of our customer service and dispatching teams. This key leadership role ensures seamless communication, efficient scheduling, and exceptional customer experiences.We strive to be the most trusted and...

Customer Service Operations Supervisor

1 week ago

Sacramento, California, United States Umpqua Bank Full time

Job Overview

This position supports the branch manager in achieving key objectives.

The Assistant Branch Manager leads a team dedicated to delivering outstanding customer service, maintaining operational excellence, and driving revenue growth for the branch and bank.

  • Backup personal banking teams for new account openings, loan requests, and credit-related information.
  • Verify the branch's operational soundness.
  • Equip client service specialists with knowledge on product and service offerings.
  • Track sales and service performance metrics.
  • Manage technical tasks such as branch openings, overdraft monitoring, wire transfers, collections, stop payments, and control checks.
  • Provide guidance and training to branch team members.
  • Address conflicts independently.
  • Support new account openings and client service specialist teams.
  • Ensure successful audits.
  • Regularly serve complex customer accounts.
  • Develop strong customer relationships through coaching and mentoring.
  • Collaborate with the branch manager to identify business development opportunities.
Main Responsibilities
  • Excellent customer service delivery.
  • Operational integrity.
  • Sales and service performance achievement.
  • Technical task oversight.
  • Team leadership and development.
  • Conflict resolution.
  • New account openings support.
  • Audit success.
  • Complex customer account servicing.
  • Customer relationship development.
  • Business development partnership.

Fully onsite work arrangement required.