Supervisor of Customer Support

3 days ago


Sacramento, California, United States The Contractor Consultants Full time

The Contractor Consultants is looking for an experienced Supervisor of Customer Support to lead our customer service team. This role involves overseeing daily scheduling and dispatching of HVAC technicians to ensure smooth operations and outstanding customer experiences.

About The Role

In this leadership position, you will be responsible for supervising and supporting customer service representatives and dispatchers, ensuring they have the necessary tools and resources to deliver exceptional customer service. You will also be involved in scheduling and coordinating the daily activities of our HVAC technicians to optimize workflow and productivity.

Key Responsibilities
  • Team Management: Lead and develop a high-performing customer service team to achieve exceptional customer satisfaction.
  • Scheduling & Dispatching: Oversee daily scheduling and dispatching of HVAC technicians to maximize efficiency and productivity.
  • Customer Relations: Handle escalated customer inquiries and resolve issues promptly to maintain positive relationships.
  • Process Improvement: Identify areas for improvement and implement changes to enhance customer service and operational efficiency.
Requirements
  • Experience: A minimum of 1 year of customer service and dispatching experience, with supervisory experience preferred.
  • Leadership Skills: Proven ability to lead a team with strong organizational and problem-solving skills.
  • Communication & Customer Service: Excellent verbal and written communication skills with a customer-focused mindset.
  • Technical Skills: Experience with scheduling/dispatch software is a plus.
What We Offer
  • Competitive compensation package
  • Opportunities for career growth and professional development
  • A supportive and inclusive work environment
  • Recognition and rewards for outstanding performance


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